Shipping & Returns
Shipping fee is calculated upon checkout and it will vary depending on your location from ours.
DELIVERY – LOCAL
We ship your orders right to your door via J&T Express.
But if you wish to receive your orders on the same day, we can arrange the shipment via GrabExpress or LalaMove. Shipping fee is shouldered by the buyer.
DELIVERY – INTERNATIONAL
We accept orders 24/7 but we have an order cut off period of 05:00 PM from Mondays through Saturdays. All orders placed and paid before the cut off time will be processed on the same day.
For orders placed and paid beyond the cut off time (05 :01 PM onwards) OR on holidays and weekends, processing and dispatching will be done on the next business day.
Please note that we aim to deliver your parcels within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame as the duration of your parcel’s shipping will depend on our partner courier’s availability. No-operation days such as national, seasonal, and declared holidays may also affect the delivery.
If you are not available to personally receive your package, you may designate at least one (1) authorized recipient. All items included in the purchase and as stated in the invoice should be accepted and paid for.
RETURN & EXCHANGE POLICY
Please choose carefully when placing your order. We discourage exchanges/returns because we’re not a big fan of carbon emissions. Just imagine, going back and forth to our area will result in pumping large quantities of greenhouse gases into the atmosphere! If you're worried about damages, we will send shipping photos prior to delivering your parcels as proof of good item condition. We will pack your items safely, too!
Kindly take note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process — that is, from the moment the items are picked-up by the courier up to the time of delivery to you. Under other conditions, such as a change of mind, the shipping fee to and from the delivery address must be shouldered by the buyer.